To setup a mail box using IMAP within Mac Mail on OSX please follow the instructions below. Note that this applies to standard and premium mailboxes only - Exchange mailbox users should follow the instructions provided with the Exchange mailbox.
1. Open Mail and select Mail > Preferences.
2. A new window will open on the General Tab - select the Accounts tab
3. Click the '+' button on the bottom left of the window. This will load the 'Add Account' Screen.
4. On the window that appears, enter the following details:
Full Name: Your name exactly as you want it to appear to recipients when they receive email from you
Email Address: your full email address - eg jsmith@my-domain.com
Password: your mail box password
5. click 'Continue'
6. You will then be on the 'Incoming Mail Server' screen, fill the details out as following:
Account Type: IMAP
Description: your full email address - eg jsmith@my-domain.com
Incoming Mail Server: mail.<domain> - replace <domain> with your domain name, so for example mail.my-domain.com
User Name: your full email address - eg jsmith@my-domain.com
Password: your mail box password
7. Then click 'Continue'
8. Next you'll be on the 'Outgoing Mail Server' screen, fill those options out as following:
Description: mail.<domain> - replace <domain> with your domain name, so for example mail.my-domain.com
Outgoing Mail Server: mail.<domain> - replace <domain> with your domain name, so for example mail.my-domain.com
Use only this server (Tick This Option)
Use Authentication (Tick This Option)
User Name: your full email address - eg jsmith@my-domain.com
Password: your mail box password
9. Finally click 'Continue'
10. Once the account has been created we still need to tweak some settings. Back on the Accounts window ensure your mail box is selected on the left hand side. You should see three options 'Account Information', 'Mailbox Behaviours' and 'Advanced'. Ensure you're on 'Account Information'.
