How do I handle SPAM, UCE, or UBE?

Junk mail filters use special technology to strip out junk mail before you receive it. This feature also allows you set an address to send the junk mail to so that you can check this address and ensure only junk mail is being caught.

Spam is Unsolicited Commercial Email (UCE). While we are not against reputable electronic commerce, we have strict policies on the use ofemail and UCE or spam. The following is what we consider as UCE (spam):

  1. Email sent with forged headers either manually or through a script.
  2. Email sent in bulk with no instructions on how to "opt-out."
  3. Unsolicited commercial email ("junk”) or chain letter email for the purpose of advertising or soliciting.
  4. More than twenty (20) similar mail messages to the same email address

For more information about spam or UCE, see http://www.euro.cauce.org/en/index.html

If you have received spam yourself, you can use the following instructions on how to report the spam to the sender's ISP.

Outlook Express

Start by opening the message in its own window (not in the preview pane). Then:

  1. Click the File menu.
  2. Click Properties.
  3. Click the Details tab.
  4. Click Message Source.
  5. Copy and paste everything from this window (Ctrl-A, Ctrl-C) to abuse@ISP-name
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

Why is my mail client downloading duplicates of existing emails?

This issue will only occur when downloading mail via POP3. It is not something to be seriously...

An error occurred when using cPanel Roundcube Webmail

User Issue: Occasionally users of the Roundcube webmail program report that the following error...

Can I connect to my mailbox with a secure connection?

Yes, mail connections for all protocols with SSL encryption are supported. The ports for this...

Can I use my own Microsoft Exchange server with my domain?

So long as your Exchange server has a static (non-changing) IP address, as most do, then it's a...

Can I use my own SMTP server?

Yes, just ask your SMTP server provider for connection details. Some ISPs may only allow you to...